Reach is a self funded business. We do not have the demands of debt and private equity that influence our product decisions. Our customers are at the centre of our decision making, not our financiers. We are free to make decisions that are in the best interest of our clients and this is a guiding principle that underpins our product development. Our price stability and customer driven product development are characteristics that all Reach clients can rely on and benefit from.
5 Reasons Why Reach is a Great Partner for Your School
Product Support And Training
You will connect with our team in your region, who will know your school.
Regional, Responsive, and Concierge-Level Support
Reach has numerous training resources to get new staff up and running. With support teams and developers in Canada, United States, Australia, and the United Kingdom and Europe, help is never far away. You can find support information, videos, tutorials and important setup information at support.reach.cloud. From here, you can:
- Launch support tickets
- Chat with our support team
- Find articles to a challenge
- Submit a suggestion
Experienced Team Members with an Educational Pedigree
Our team is comprised of former School Administrators, Deans, Dorm Parents, Admission Directors, Industry Experts and Advancement Professionals. We know schools because we’ve been there. Click here to know our team
All telephone and online support calls are included as part of the Reach subscription. Staff Training is included as part of the initial setup cost and is carried out on a “train the trainer” basis.
Staff training can be either conducted on-site at your school or via online methods depending upon your particular needs. Additional on-site training can be supplied at additional cost… etc.
This comprehensive, self-paced, virtual training program guides your team through all you need to know about our Top 8 Modules, used by schools around the globe. Upon completion of all 8 courses, we issue a certification badge that can be displayed on your LinkedIn profile! Each course takes roughly 10-20 minutes depending on user experience. Teach Reach allows your team to revisit both our mobile and web platforms in a guided environment, with specific tasks for each module.
If you are interested in registering for Teach Reach please click here
Data Security & Compliance
Reach is committed to best practice! As a critical service provider to some of the best schools, camps and universities in the world we are acutely aware of the significant history and reputation at stake for organizations that use Reach.
We are entirely committed to achieving best practice with all of our clients and industry partners. Implementing technology partnerships with organizations like the Australian Boarding Schools Association to support the implementation of the Australian Standard for Boarding is an example of how Reach helps schools to manage their risk profile and improve business practices.
At all times our goal at Reach is to provide maximum risk management and procedural control for schools, camps and universities and to assist them to continuously improve the quality of student care.
What is Reach's Data Security Philosophy
This is your first question because it’s the most important. Securely handling and storing the private data of students and parents at your school should be a mandatory requirement for any System. As a starting point you require a system that stores and handles data to meet the Federal and State Personal Data Privacy laws of your region.
In addition, you should also be mindful of data residency, that’s where your data is stored. Your school should determine if you are willing to have private data of students, parents and staff stored overseas where data storage providers may not be subject to your country’s privacy regulations?
Reach is able to guarantee that our data is stored domestically. We can prevent the personal information of your students, staff, parents and hosts residing in locations outside of your own country.
Is Reach Secure?
We have designed the Reach user-access security system as a robust and flexible digital architecture that provides administrators with complete control across the entire user base.
Our Infinity Access Control provides administrators with unlimited flexibility and endless possibilities. It gives you the ability to control the access and activity capability for every user, on every screen, and for every action in Reach.
Using the latest in RFID technology, biometrics, or GPS to monitor student movement, Reach implements new innovative technology tools such as i-Beacons, NFC tags and QR codes. Reach is constantly seeking to improve user experience, efficiency, and security for our schools.
Where will your system be hosted ?
For some schools there may also be internal school policies that regulate and limit the storage of student’s personal data to on-campus, school managed servers only.
Reach offers schools the option of Cloud hosting or self-hosted environments. If your IT Department or school has on-campus data storage requirements then a Cloud based system will not be suitable for your school.
Does Reach integrate with our current system? A key feature of Reach is that it has been designed to integrate seamlessly with a growing list of School Management Systems worldwide.
Running separate databases for your School Software and your main school database can be inefficient and problematic. Which database do you keep accurate ? Which database do you operate as the primary •source of truth” for your school ?
Reach has open API connections. This allows it to link directly to any main school database systems for direct access to data feeds of important information for your students, parents and staff. This way only one contact database needs to be maintained, making it easier and more efficient to ensure the accuracy and efficiency of your record keeping.
With the Reach Application Programming Interface (API), we connect with the world’s leading platforms, including yours.
Data Management And Reports
Reducing your paperwork and gaining operational efficiency is only one of the benefits of automation. The other great benefit of automating your business processes is data capture. The pay-off from data capture is an ability to recover data rapidly to produce quality reports.
Reach provides a flexible reporting module which allows you to tap into the vast collection of data that is generated from your daily transactions. It enables you to produce a wide range of reports which can provide you with tremendous insight into your school life and play a vital role in your management and continuous improvement programs.
Reach provides a secure, efficient and accurate transactional record keeping system with rapid and flexible data recovery for reporting purposes.
You can take a look at some of the videos we have about reports at:
Testimonials And Videos
Read some of the articles and testimonials about our support services in our Reach Help Center
“Reach can be an intimidating pool of information to dive into. The Teach Reach modules really helped break down the platform into component parts which enabled me and my team to more easily learn and efficiently utilize the different functions with confidence. Two big thumbs up.”
“Reach has delivered for my boarding program as advertised. I’m spending fewer hours each week making lists and sending emails to keep track of leave requests and update attendance lists, which is now time that I am devoting to working with our student leadership team and my advisees. Hours in front of the computer each week has transformed into meaningful contact time with students. That is the power behind this highly efficient boarding management system!”
“The Reach Boarding System has revolutionised boarder care in Australia, ensuring excellent practice and compliance. Reach is the premier system for boarding leaders worldwide and we pleased to be able to collaborate closely with Reach to develop best practice modules designed to suit the Australian Boarding Schools industry. Reach plays a critical role in risk management and due diligence for a large majority of Australian Boarding Schools.”
Partners and Affiliations
At Reach, we are strong believers that partnerships increase expertise and deliver resources to our schools, confirming our best practice approach. We believe that our partners are amongst the best in the field.
We are happy to announce the acquisition and partnership with Dr. Chris Thurber who has inspired leadership and preparing young minds to learn and live away from home since 1991. Reach schools will soon have access to the full collections of videos created by Dr. Thurber!
Understanding student wellness and engagement is vital to a happy student and a great school. That’s why we’ve partnered with Challenge Success, a non-profit affiliated with the Stanford Graduate School of Education, to provide a data-driven analysis of your school’s culture, student wellness, and engagement.
Our partnership and work with the team at Challenge Success has transformed how Reach thinks about Student Wellness and Healthy Schools. Everything from data collection to analysis gives our partner schools the information and resources needed to create an environment for students to grow and thrive.
One Trusted Adult offers research-based programs and professional development opportunities that teach the fundamentals needed to build strong connections and healthy boundaries with young people. Brooklyn is an experienced teacher, coach, and administrator who has spent the last decade in schools.
The ABC’s of Dorm Parenting: This 90 minute virtual course will break down the ABCs of being a trusted adult, the BASICS of youth needs, and the importance of connection, using magnets & mirrors to build trust. We’ll also cover the necessity of teamwork because no one dorm parent can do it all. Register now for this amazing Professional Development On-Demand Webinar Dorm Parent Training
Need more information?
We can answer your questions, and review all of the features and benefits that Reach can provide to complement your Student Life program.