Charting New Paths in Experiential Education and Customer Success at Reach

By Reach

Kristen Tobin, our Manager of Customer Success at Reach, brings a remarkable dimension to her role through her extensive involvement in boarding school life. As a dorm parent, coach, and administrator on duty, Kristen not only demonstrates a commitment to the well-being and growth of students but also actively participates in the unique experiential learning program at Verde Valley School.

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In addition to her contributions to the Field Expeditions, Kristen has participated in specialized trips, such as Wilderscapes, where the focus is on connecting with nature and wilderness through art and exploration. She also led a significant expedition to the Grand Canyon last year, encompassing nine days of backpacking and covering an impressive 60 miles of hiking.

During the Wilderscapes trip, Kristen and students ventured to the Gila Wilderness, America’s first designated wilderness sanctuary. The expedition included a multi-day backpacking journey through water crossings, ponderosa forests, massive high desert meadows, unique rock formations, native cliff dwellings, and hot springs. Kristen’s active involvement in these immersive experiences, whether in the unique landscapes of Wilderscapes or the challenging terrains of the Grand Canyon, reflects her dedication to providing students with diverse opportunities for personal growth, connecting with nature, and fostering a sense of community.

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Kristen’s commitment to both the broader educational community at Verde Valley School and her active participation in diverse and specialized expeditions showcases her holistic approach to education and customer success. Her experiences in Wilderscapes further emphasize her dedication to providing students with transformative and enriching experiences that go beyond traditional classroom boundaries.

“Reach came in handy when needing to quickly locate student information. Parent contact info, allergies, and any other quick demographics are at our fingertips,” notes Kristen.  

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Despite the discouragement of technology use on these trips, Kristen highlights that as trip leaders, Reach was invaluable in being able to access student information in a pinch. This technological support adds a layer of safety and convenience, ensuring that essential student information is readily available when needed, even in remote and challenging environments. Kristen’s commitment to leveraging technology for the benefit of both educators and students showcases her holistic approach to education and customer success.


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